Responsible Gambling

At Spinko, we are dedicated to providing an enjoyable and secure online gaming experience. Responsible gambling is a core principle of our operations. We understand that while gambling can be entertaining for many, it can also lead to problems for a small percentage of individuals. Our commitment is to minimise the risks associated with problem gambling and to offer a safe environment where players can manage their activity effectively. We adhere to strict regulatory guidelines and continuously review our policies and tools to ensure they meet the highest standards for player protection. Spinko believes in empowering our players with the information and resources necessary to make informed decisions about their gambling habits.

We are fully licensed and regulated by our licensing authority, which mandates stringent responsible gambling protocols. This includes offering various tools and resources designed to help you maintain control. We believe that a proactive approach to responsible gambling is essential, and we encourage all our players to familiarise themselves with the features available on Spinko to manage their play responsibly.

Problem gambling can manifest in various ways, and it is important to be aware of the signs, both in yourself and in others. Recognising these indicators early can be crucial for seeking help. Problem gambling is not about how much money is lost, but rather about the negative impact gambling has on a person's life.

• Spending more money or time on gambling than you can afford or intended.
• Feeling the need to be secretive about your gambling activities.
• Experiencing guilt, anxiety, or depression related to gambling.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your work, relationships, or other responsibilities.
• Borrowing money or selling possessions to gamble.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Neglecting personal care, hobbies, or social activities in favour of gambling.

If you or someone you know exhibits several of these signs, it may indicate a gambling problem. Spinko urges you to consider seeking support if you are concerned.

Gambling should always be a form of entertainment, not a source of income or a way to escape problems. To keep your experience with Spinko enjoyable and controlled, consider the following advice:

• Set a budget: Decide how much money you can realistically afford to lose before you start playing, and stick to it. Never gamble with money you cannot afford to lose.
• Set time limits: Determine how long you will play for and adhere to that time frame.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies and social engagements.
• Avoid chasing losses: Accept losses as part of the game. Do not attempt to win back money you have lost by increasing your stakes or playing for longer.
• Do not gamble under the influence: Alcohol or drugs can impair your judgment and lead to irresponsible decisions.
• Take regular breaks: Step away from the screen periodically to clear your head.

Spinko provides tools to help you manage these aspects of your play directly within your account settings.

Spinko offers a range of self-imposed limits to help you manage your gambling effectively. These tools are available in your account settings and can be adjusted at any time. Implementing these limits is a proactive step towards responsible gambling.

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your Spinko account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This limit allows you to define the maximum amount of money you are willing to lose within a specified timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the period resets.
• Wager Limits: You can set a maximum total amount you wish to wager over a chosen period (daily, weekly, or monthly). This helps control the overall volume of your betting activity.

Increasing a limit will typically take a 24-hour cooling-off period to become effective, allowing you time to reconsider your decision. Decreasing a limit, however, will take effect immediately.

If you feel you need a short break from gambling, Spinko offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period.

• Time-Out: This option allows you to take a break from gambling for a shorter duration, typically ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log into your Spinko account or participate in any gambling activities.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period typically lasts for a slightly longer duration, such as one to six months. This provides an extended break for reflection without committing to a full self-exclusion.

Once a Time-Out or Cool-Off period is activated, it cannot be reversed until the chosen period has elapsed. We encourage you to use these tools if you feel your gambling is becoming unmanageable or if you simply wish to take a pause.

For individuals who feel they need a more substantial break from gambling, Spinko offers a robust Self-Exclusion program. Self-exclusion allows you to voluntarily close your account for a minimum period of six months, or longer if you prefer (e.g., one year, three years, five years, or permanently).

During a self-exclusion period:

• You will be unable to log into your Spinko account.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing lists and will not receive promotional materials.
• Any remaining funds in your account, subject to our terms and conditions, will be returned to you.

Self-exclusion is a serious commitment. Once activated, it cannot be reversed until the chosen period has fully expired. To self-exclude, please contact our customer support team, who will guide you through the process. We also recommend considering self-exclusion from other gambling operators you may use.

Spinko is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ rigorous age verification procedures to ensure that only individuals of legal gambling age can access our services.

• During the registration process, we require users to confirm they are over 18 years old.
• We conduct electronic age verification checks using reputable third-party services.
• In some cases, we may request additional documentation, such as a copy of a government-issued ID, to verify a player's age.
• Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited.

Parents and guardians can help prevent underage gambling by:

• Keeping their Spinko login details confidential.
• Using parental control software to block access to gambling websites.
• Educating children about the risks associated with gambling.

If you suspect a minor is using our services, please contact our customer support team immediately.

To help you stay aware of the time you spend gambling, Spinko offers a "Reality Check" feature. This tool provides periodic notifications during your gaming sessions.

A Reality Check will:

• Pop up on your screen at pre-set intervals (e.g., every 30 minutes, 60 minutes, or 90 minutes).
• Display information such as the duration of your current session, your net winnings or losses during that session, and provide options to continue playing or to exit the game.

You can customise the frequency of these reminders in your account settings. We strongly recommend activating this feature to help you monitor your playing time and make conscious decisions about when to take a break or stop playing.

If you are concerned about your gambling habits but are unsure whether you have a problem, taking a self-assessment can be a helpful first step. This short questionnaire can provide insight into your gambling behaviour and help you identify potential issues.

Consider the following questions honestly:

• Have you ever neglected your work, studies, or family responsibilities because of gambling?
• Do you gamble to escape from worries, problems, or boredom?
• After losing money, do you feel you must try to win it back as soon as possible?
• Have you ever lied to family members, friends, or others to conceal the extent of your gambling?
• Have you ever felt the need to bet larger amounts of money to get the same thrill?
• Have you ever borrowed money or sold anything to finance your gambling?
• Have you ever felt guilty about the way you gamble or what happens when you gamble?
• Has gambling caused any financial problems for you or your household?

If you answered "yes" to several of these questions, it may be advisable to seek further assistance. Remember, help is available, and recognising a potential problem is the first step towards addressing it. Spinko is here to support you in finding the right resources.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)