KYC and Verification

At Spinko, we are committed to providing a secure and responsible gaming environment for all our players. Identity verification, a process commonly known as Know Your Customer or KYC, is a fundamental part of this commitment. It allows us to confirm that you are who you say you are, which is crucial for preventing fraud, ensuring fair play, and complying with stringent regulatory requirements. By verifying your identity, we protect your account from unauthorised access, safeguard your funds, and uphold the integrity of our platform. This process is not merely a formality, it is a cornerstone of our operational security and our dedication to responsible gaming practices.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This involves collecting and reviewing specific documentation to confirm your personal details. The primary goal of KYC at Spinko is to combat financial crime, including money laundering and terrorist financing, and to ensure that our services are not misused. It also helps us to prevent underage gambling, protect vulnerable individuals, and comply with the legal obligations imposed by our licensing authority. This process is a standard practice across regulated financial services and online gaming industries, designed to create a safer ecosystem for everyone involved.

Identity verification may be required at several stages of your relationship with Spinko. Typically, you will be prompted to complete the verification process upon reaching certain deposit or withdrawal thresholds. We may also request verification when there are changes to your account details, if we detect unusual or suspicious activity, or as part of our routine security checks. Furthermore, our licensing obligations may necessitate verification at any point during your account's lifecycle. While you can often register and deposit small amounts without immediate full verification, please be aware that all withdrawals will generally require successful completion of the KYC process. We aim to make this process as straightforward as possible, ensuring minimal disruption to your gaming experience.

To complete the verification process, Spinko may request various documents. These documents are categorised to confirm your identity, your residential address, and ownership of the payment methods used. The specific documents required can vary based on your jurisdiction, the information we already hold, and the nature of the transaction. We will always specify exactly what is needed through your account dashboard or via email. All documents must be valid, unexpired, and clearly legible. Submitting high-quality images or scans will help expedite the review process.

• Proof of Identity
• Proof of Address
• Proof of Payment Method Ownership
• Source of Funds/Wealth documentation (in specific cases)

To verify your identity, we typically require a clear, colour copy of a government-issued photographic identification document. This document must show your full name, date of birth, a photograph, and an expiration date. The entire document, including all four corners, must be visible. Accepted forms of identification include:

• Valid Passport
• Valid National Identity Card
• Valid Driving Licence (both front and back)

The name on your identification document must exactly match the name registered on your Spinko account. If there are any discrepancies, please contact our support team immediately.

To confirm your residential address, we require a document that clearly displays your full name, your current residential address, and a date of issue within the last three months. The document must be issued by a recognised third party and not be a mobile phone bill or a credit card statement. Acceptable documents for proof of address include:

• Utility Bill (e.g., electricity, water, gas, landline telephone, internet bill)
• Bank Statement or Credit Card Statement (physical or electronic, showing transactions)
• Government-Issued Correspondence (e.g., tax statement, council tax bill)

Please ensure that the document is dated within the last three months and that all relevant information is clearly visible. The name and address on the document must match the details registered on your Spinko account.

To ensure the security of your transactions and to prevent unauthorised use of payment instruments, Spinko requires verification of the payment methods you use to deposit funds. The specific requirements depend on the type of payment method:

• Credit/Debit Cards: We may request a copy of the front and back of the card. For security, please obscure the middle six digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must remain visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): We may require a screenshot of your e-wallet account page showing your name, email address, and the account ID.
• Bank Transfers: A copy of a bank statement showing your name, bank account number, and the bank's logo may be requested.

All payment methods used on your Spinko account must be registered in your own name. Third-party deposits are strictly prohibited.

In certain circumstances, particularly for larger transactions or if our risk assessment deems it necessary, Spinko may be required to request documentation proving the source of your funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence procedures and is a legal requirement to combat money laundering and terrorist financing. Examples of documents that may be requested include:

• Bank statements showing the origin of funds.
• Payslips or employment contracts.
• Proof of inheritance, sale of property, or other significant financial events.

We understand that this level of inquiry is more intrusive, but it is a vital part of our regulatory compliance. All information provided will be treated with the utmost confidentiality and used solely for the purpose of regulatory compliance.

Once you submit your documents through the designated section in your Spinko account, our dedicated verification team will review them. We strive to process all verification requests as quickly as possible, typically within 24 to 48 hours. During peak times or if additional information is required, this timeframe may be extended. We will notify you via email or through your account dashboard regarding the status of your verification. If any documents are unclear, invalid, or additional information is needed, we will contact you with specific instructions. To avoid delays, please ensure all submitted documents are clear, complete, and meet the specified requirements.

Spinko is committed to protecting your personal data and documents. All information and documents submitted for verification are handled with the highest level of security and in strict compliance with data protection regulations, including the General Data Protection Regulation (GDPR). Your documents are stored securely on encrypted servers and are accessible only to authorised personnel who require access for verification purposes. We do not share your personal information with third parties for marketing purposes. For more details on how we protect your data, please refer to our Privacy Policy.

Spinko operates under a strict anti-money laundering (AML) policy, which is a core component of our regulatory obligations. Our KYC procedures are integral to this policy, designed to detect and prevent activities associated with money laundering and the financing of terrorism. We monitor transactions and account activity for any suspicious patterns. Any suspicious activity will be reported to the relevant authorities, as required by law. By adhering to these stringent AML measures, Spinko contributes to the global effort to combat financial crime and maintains a secure and trustworthy platform for all players.

Underage gambling is strictly prohibited at Spinko. A critical aspect of our verification process is to confirm that all our players are of legal gambling age in their jurisdiction, which is 18 years or older. Our age verification checks are robust and are performed for every new account. If we are unable to verify your age, your account will be suspended, and any deposits or winnings may be forfeited. We take our responsibility to protect minors very seriously and employ various measures to prevent underage access to our services.

While we aim for a smooth verification process, delays can sometimes occur if the submitted documents are unclear, incomplete, or do not meet our requirements. If your verification is delayed, we will contact you to explain the reason and request any necessary additional information. If verification is ultimately unsuccessful, for example, if we cannot confirm your identity or age, your account may be suspended or closed, and any pending withdrawals may be cancelled. We will always communicate the reasons for such decisions. It is important to respond promptly to any requests for information to avoid prolonged delays or account restrictions.

If you have any questions about the KYC process, require assistance with uploading your documents, or encounter any issues during verification, our dedicated customer support team is available to help. You can reach us via live chat directly on the Spinko website or by sending an email to our support address. Our team is trained to guide you through each step of the process and provide clear explanations. We are committed to making your experience with Spinko as straightforward and secure as possible.